Moy Gertsen — Support
Write to us if something does not work, the schedule shows the wrong thing, the map has a mistake, or a feature is missing. The author of the app answers, usually within a few days.
The fastest way is from inside the app
Settings → Feedback. The form attaches the app version and the device model, so working out what happened takes less time. A screenshot can be attached as well.
Common questions
The schedule differs from the one posted at the department. The app shows the university's data unchanged. If the university has not updated it yet, the app will show the old version too. The university is the official source, and before an exam the schedule is worth checking there.
My group or subgroup is missing. The list of groups comes from the same university services. If a group is absent altogether, write to us and we will look into it.
A room is labelled incorrectly on the map. The campus map was drawn by hand and may contain mistakes. Send the room number and the building, and we will fix it.
Notifications do not arrive. Check that they are allowed for the app in the phone's settings, and that the kinds you want are switched on in the app under Notifications.
Moodle will not let me in. The username and password go straight to the university's server; the app neither stores nor verifies them. If the password does not work at moodle.herzen.spb.ru either, it has to be reset there.
Documents
The app is an independent student project. It is not an official app of Herzen State Pedagogical University of Russia, and the university is not responsible for how it works.